Privacy Policy

1. Information We Collect

• Information you provide: name, email address, phone number, business details you share at checkout, on forms, on surveys, on calls, or in chat (including WhatsApp).
• Payment information: processed by our third-party payment processors (payments processed by Vicolize LLC via Stripe). We do not store your full card number.
• Usage information: pages visited, actions taken, device and browser data, collected via cookies and tracking pixels (including the Meta Pixel and Conversions API) for analytics and advertising measurement.
• Communications: records of emails, SMS, WhatsApp messages, and phone calls with our team — including calls handled by our appointment setters and AI voice/SMS agents, which may be recorded and transcribed for quality and service delivery.

2. How We Use Your Information

• To deliver what you purchased: account setup, service delivery, scheduled calls, and ongoing support.
• To communicate with you about your order, account, and booked calls — by email, SMS, phone (including AI-assisted calls), and WhatsApp.
• To improve our products, pages, and service delivery.
• To run and measure advertising effectiveness.
• To comply with legal obligations.

3. AI Communications & Your Consent

By submitting an enquiry, completing an application, or providing your phone number, you consent to receive service-related communications from us, including calls and text messages placed by AI agents and appointment setters (access checks, appointment confirmations, reminders). Message and data rates may apply. Opt out of texts anytime by replying STOP, opt out of calls by telling us (or the AI) on any call, or contact a human at contact@vicolize.com or via our WhatsApp line.

4. Sharing

We do not sell your personal information. We share it only with service providers who help us operate — payment processing (Vicolize LLC / Stripe), CRM and booking platforms that host your account, communication providers (SMS/voice/WhatsApp), and analytics/advertising platforms — and where required by law. Providers may use your data only to provide services to us.

5. Cookies & Tracking

We use cookies and pixels for site functionality, analytics, and ad measurement. You can control cookies in your browser; disabling them may affect site features.

6. Data Retention

We keep personal information as long as needed to provide services, meet legal and tax obligations, and resolve disputes, then delete or de-identify it.

7. Your Rights

Depending on where you live (including under U.S. state privacy laws and the Australian Privacy Act 1988), you may have rights to access, correct, or delete your personal information, or object to certain processing. Email contact@vicolize.com and we will respond within a reasonable timeframe. Australian residents may also complain to the OAIC; we will address complaints directly first.

8. Children

Our products and services are strictly for business use by adults. We do not knowingly collect information from anyone under 18.

9. International Transfers

We serve customers in Australia and the United States and operate internationally; your information may be processed in these and other countries via our service providers.

10. Changes

We may update this policy; the "Last updated" date will change and material changes will be noted on this page.

11. Contact

Lead Estate · contact@vicolize.com