Refund Policy

1. Campaign & Lead Credit Guarantee

Each campaign is built around the criteria you approve in writing. An enquiry outside your approved criteria never reduces your credit balance.

• Lead replacement: If a lead fails your approved criteria, has an invalid or disconnected number, is fake, or is a duplicate from the last 90 days, we restore the credit and supply a replacement at no extra cost.
• Window to notify: Email us within 72 hours of receiving the lead at contact@vicolize.com. We respond within three business days.
• No lock-in: Unused credit remains on your account. You can pause by email and we action it within one business day.

2. 30-Day Keep-Everything Guarantee (Digital Products & Vaults)

• Applies to: the $47 AI Estate Vault, the $37 Dead Lead Revival Scripts, and the $97 Complete Revival System.
• Request a full refund for any reason within 30 days of purchase.
• Requests are accepted ANY day — including weekends and public holidays — by emailing contact@vicolize.com. Your request date is the date your email is sent.
• Refunds are processed within 3 business days (Monday–Friday, excluding US and Australian public holidays) to your original payment method.
• You keep access to the digital materials you downloaded.

3. "Live in 48 Hours" Installation Guarantee

• Our guarantee: your system is live and working within 48 business hours of you granting the account access we request (business hours run Monday–Friday, excluding US and Australian public holidays).
• If we miss it: the setup is free — the full amount you paid for the installation is refunded, and we still complete your install.
• Change of mind before we begin work: full refund within 30 days of purchase. Once installation work has begun at your request, the installation fee is refundable under the missed-deadline guarantee above.

4. Statutory Rights (Australian Consumer Law)

If you are in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. This policy operates in addition to those rights and does not exclude, restrict, or modify any statutory consumer guarantees.

5. A Request Before a Dispute

Email us first — contact@vicolize.com or our WhatsApp line at +61 451 575 516. We process legitimate refunds and credit restorations immediately without a fight, much faster than a bank dispute.